Getting Started

Troubleshooting#

• Main power runs out of battery

  • Symptom:

    • Pressing the "Power" button does not turn on "Power LED", and the buzzer produces no sound.

  • Solution: 

    • Remove the Battery Cover

    • Connect a power charger with a Type C cable to the "Main Battery"

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• Real Time Clock runs out of battery (Timeless mode)

  • Symptom:

    • Pressing the "Power" button causes the "Power LED" to FLASH continuously  after the buzzer completes the boot-up beep.

  • Solution:

    • Visit https://beigelock-e.vercel.app/beigelockCO.html to generate special QR code to bypass the real time clock module. 

    • Unscrew the "Setup Screw" and pull down the cover to replace the "Real Time Clock Battery"

    • access the "Reset" button

    • Visit https://www.beigeapp.com/beigelock with a phone browser

    • Click the "QR Code for Reset" button

    • Enter the new Passcode

    • Input the current Date and Time

    • Click "Generate QR Code for Reset" (ensure the browser allows pop-ups for the QR code to display.)

    • Press & Hold the "Power" button along with the "Reset" button on the BeigeLock

    • Scan the QR code with the reader while the "Power light" is steady

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CAUTION:

If the program detects a Real Time Clock failure, it will automatically switch to Timeless mode. 

If no Real Time Clock failure is detected, the QR code for Timeless mode will not work. 

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